Why Chose Black?
Experience and superior process
At Black we pride ourselves on the international networks that we have established, and the returns, service and flexibility that we provide to our clients. Each client is our No. 1 client. That’s what makes us stand out from the rest. In choosing Black our clients choose to work with an organization that:
- Can deliver world wide services
- Employs only highly skilled and experienced collection and account management staff
- Structures its reporting and communication to meet the requirements of its clients
- Delivers some of the highest rates of returns in the industry
- Uses leading edge technology and systems to achieve operational efficiency and effectiveness
- Offers a flexible approach in all aspects of its business
- Provides its clients with access to all major credit industry associations around the world
At Black Collection Services we work hard to bring your money back to you, wherever you are in the world.
Flexibility
Flexibility is seen as the cornerstone of Black Collection Services philosophy enabling large volumes of work to be undertaken as well as smaller, more targeted, contracts. The ability to quickly deploy and utilise our appropriately skilled staff at short notice allows Black Collection Services to deal with any contracts in a very short timeframe. With this outlook Black Collection Services endeavours to ‘hit the ground running’ from the onset with any new work undertaken.
The keys to this flexible approach are the account managers that are assigned to each individual client. Regular communication is paramount to any successful project and the constant availability of our staff along with the implementation of any requested reports give clients the all encompassing service they look for.
Equal Employment Opportunities
An integral part of Black Collection Services’ business operations is our commitment and strict policy of Equal Opportunity for all available positions.
Federal and State laws prohibit discrimination because of race, colour, religion, sex, mental or physical impairment, marital status and other characteristics, in employment practices, including conditions of employment. It is Black’s policy and practice to comply with all applicable State and Federal laws prohibiting employment discrimination.
Black Collection Services equal employment policy extends across all work sites, procedures and programs. The employment policy and practices are based solely on the premise that performance, attitude, loyalty and knowledge determine a person’s value
Technology
With the ever-evolving nature of today’s technologies it is of paramount importance that companies seek to maintain their leading-edge solutions. Through the implementation and development of a number of sophisticated systems Black Collection Services are in a position to pass on the competitive advantages that have been gained.
Black Collection Services has the latest Collect software installed as standard, this software is a continually evolving tool in our business. Allowing limitless user access and flexible reporting Collect has proven to be the best performing software in the receivables industry.
Aligned to Collect, Black Collection Services utilises a fully integrated PC/phone system. This Computer Telephony Integration allows all functions to be controlled directly from the PC screen.
One of the biggest assets to the company, and indeed any mercantile agent, is the integration of the predictive dialler into our present system. This facility has enabled us to increase the effective time of our agents by 200% giving Black Collection Services the ability to handle large volumes of work in an efficient and effective manner.
The call centre enables a full 12-hour day to run up until 8pm, with this roster running Monday till Saturday outbound calls are covered efficiently and comprehensively
Superior Process
Skip Tracing
As with many agencies, bad contact information and debtor relocation is a continual problem. To alleviate this Black Collection Services have a dedicated Skip Tracing department that are tasked with locating missing debtors and providing the collection teams with up to date contact information.
Process Serving
Although being based out of our Sydney office, we have the capacity to reach people on the ground nationally. This is provided by a number of document serving agencies that are retained in order to provide services such as field calls, summons service and investigation to our clients.
The Workforce
The recruitment and selection procedure involves a number of methods. This consists mostly of press advertising, university student recruitment and recruitment agencies. This broad range of recruitment possibilities offers the best group of workers available at any one time.
With the in house training programmes that Black Collection Services requires its staff to undertake, all participants are brought to the same level, meeting certain benchmarks in customer service and collections procedures.